Política de reembolso
Because Toute Nuit patches are worn on the face, we can't accept returns or give refunds on opened or used products. This protects every customer's hygiene and safety.
When we refund
- Cancelled orders. Contact us before your order ships and we'll cancel it and refund you in full. Once an order has shipped, it can't be cancelled.
- Orders placed by mistake (for example a duplicate order or the wrong shape). Contact us within 30 days of delivery. If the product is unopened and in its original sealed packaging, we'll send you return instructions and refund the product price once it arrives. Return shipping is paid by you, and the original shipping charge isn't refunded.
- Our mistakes. If we sent the wrong item, or your order arrived damaged or defective (including patches fused to the liner by heat in transit), contact us within 14 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, including shipping. You don't need to send anything back.
Subscriptions
Subscribe & Save plans have a minimum of 2 deliveries. After that you can cancel at any time from your account, and you can skip or pause a delivery before the renewal date. If a renewal order has been charged but hasn't shipped yet, contact us and we'll cancel and refund it. Shipped renewals follow the rules above.
Lost or missing packages
If tracking shows your order delivered but you can't find it, contact us within 7 days and we'll open a claim with the carrier. We can't refund orders the carrier confirms were delivered to the address given at checkout.
International orders
Import duties, taxes and customs fees charged by your country are your responsibility, and we can't refund them.
How refunds are paid
Approved refunds go back to your original payment method. Your bank usually posts them within 5–10 business days.
Bought on Amazon or from another retailer?
Please contact that retailer. Their own return policies apply.
Contact us
Email hello@toutenuit.com with your order number, or use our contact page. We reply within 1–2 business days. Please don't send a return before we've replied with instructions.
Toute Nuit (Mimiko, Inc.) · P.O. Box 773, West Brookfield, MA 01585, USA